Frequently Asked Questions

We get these questions a lot. Here are our best answers...

What type of metals and gemstones do you offer?

We carry a large selection ranging of every kind of fine jewelry from silver to 10 karat or 22 karat jewelry. We carry both ethically sourced natural gems and man made gems to cover every price point.

What's the warranty or guarantee on your jewelry?

We guarantee everything for 1 year.

How Do I Know Her Ring Size?

We have sizing rings available in our store to size her. If you are surprising her, we offer a free sizing to fit her. Simply surprise her with the ring and come to us and we will try to size it while you wait.

Do you offer appraisals or certifications for your jewelry?

Yes, all our jewelry comes with a certified appraisal and our larger diamonds come with certificates from major labs like GIA & IGI.

Can I upgrade or trade in my jewelry at a later date?

Yes, we offer an upgrade policy on diamonds purchased with us.

Can I get a piece of jewelry custom-made? How does the process work?

We love doing custom jewelry. We can start from scratch or reinvent an old piece into something new and exciting. The process of custom is unique for each project. Best thing is to contact us and we can plan according to your needs.

Do you offer financing or layaway options?

We offer SNAP financing - No interest for 100 days. All credit types are welcome to apply.

What care and maintenance do you recommend for the jewelry?

We have several jewelry cleaning products for sell in our shop that we recommend. If you have silver jewelry we highly recommend a polishing cloth. If you need a quick fix at home, a little dawn dish soap and tooth brush is safe to clean most jewelry.

What's your return or exchange policy?

We offer a 30 day return or exchange policy as long as the piece is in original condition. There are exclusions to this policy including custom jewelry, sale items, and select pieces. We will be clear with you on the policy concerning any piece before you purchase.

How do you source your gemstones and metals? Are they ethically sourced?

We take ethical sourcing of gold and diamonds seriously. We work with ethical suppliers who are members of the Kimberly process. This insures we do not have blood diamonds in our store.